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Shipping and Delivery

Lilly Pilly Style Shipping Policy

Prices:

FREE STANDARD SHIPPING WITHIN AUSTRALIA ON ALL ORDERS OVER $100  

 

Standard Shipping Express Shipping

Australia

Orders Under $200 

$9.20 Flat Rate 

(3-7 Business Days) 

ALL ORDERS 

$15 

(1-3 Business Days) 

New Zealand

$30 

(Up to 10 Business Days)

$40 

(2-4 Business Days) 

United States and Canada

$35 

(Up to 20 Business Days)

$55 

(Up to 7 Business Days) 

United Kingdom

$43

(Up to 20 Business Days)

$57 

(Up to 7 Business Days) 

 

Please note that transit times are only an approximate delivery time given to us by Australia Post. Delivery may take longer during sale events, over the Christmas period, or when delivery is to remote locations or to locations that are outside of the express network. 

Delivery may be delayed for International Orders if the parcel is held by customs in the receiving country. This delay is out of our control and cannot be predicted. 

Lilly Pilly Style takes no responsibility for items lost while in transit. Please contact Australia Post directly to lodge a claim. 

The dispatch location is Pittsworth, QLD.

 

When will my order ship?

Once an order has been placed, we strive to have your items processed and shipped within 48 hours of purchase (excluding weekends and public holidays). In peak sale periods their may be an increased processing time. We highly recommend choosing Express Postage, as these orders will be dispatched first.

 

When your item has been processed an email notification will be sent to the email address supplied during the order. If for any reason an email notification has not been received within 48 hours of your order, please check your spam or junk folder. If there is still trouble locating the notification, please send an enquiry to lillypillystyle@outlook.com and we will be more than happy to help.

 

Australian Delivery:

Shipping via Australia Post.

All orders that are $100 or more qualify for free standard shipping within Australia.

All of our orders have a tracking number once they have been processed through Australia Post. This tracking number will be emailed to the supplied email address once it has been processed to enable quick and easy tracking of your order. Australia Post will deliver the package to your door. In cases where no-one is home to receive the package, Australia Post will either leave a collection card (in which case the package is to be picked up from your nearest Australia Post branch) or will discreetly leave your package by your door so it’s ready and waiting for you to receive it! 

PLEASE NOTE: Small or lightweight parcels may not be scanned by Australia Post until they reach the distribution centre closest to the delivery address. If a tracking number has been sent to you, your item has been posted!

Any queries about Australia Post may be directed to Australia Post Customer Service on: 13 POST (13 76 78)

To track your order, please visit: http://auspost.com.au/track

General queries may be directed to: lillypillystyle@outlook.com

 

International Delivery:

All International Orders are Shipped via Australia Post International.

All of our orders have a tracking number once they have been lodged with Australia Post. This tracking number will be emailed to the supplied email address once it has been processed to enable quick and easy tracking of your order. All international parcels are sent with signature on delivery required. In cases where no-one is at the address to receive the package, your local post carrier will leave a collection card (in which case the package is to be picked up from your nearest post office). It is the customer’s responsibility to follow up the package’s delivery.

 

To track your order, please visit: http://auspost.com.au/track

General queries may be directed to: lillypillystyle@outlook.com

Taxes and Duties:

Please make a note of your country’s international shipping regulations as every country has different laws and regulations to abide by. Lilly Pilly Style does not cover any additional taxes or duties that may occur, these are the sole responsibility of the customer.

Australia Post International Delivery requires us to state the value of your order directly on your package for customs purposes. It is at the sole discretion of customs agents to release packages.

Please note that on rare occasions agents many delay delivery of some packages.

Our prices are inclusive of GST, which is a tax only applicable for Australian purchases.

 

Currency Conversions:

All prices listed on our site are in Australian Dollars (AUD) and charged in AUD. The institution that you bank with will determine the exchange rate that you will pay, but in general it will match very closely with the going exchange rates.

To get an estimate of what exchange rate currently is, please visit: www.xe.com

 

Returns, Exchanges & Faulty Items:

 

Please see our Returns Policy Page. Please do not attempt to return items without contacting the store directly via email at lillypillystyle@outlook.com  

Shipping Policy: 

  1. The customer must ensure that the correct delivery details (name, address, email, phone number) is entered at the checkout. For parcels that are un-deliverable and returned to Lilly Pilly Style  a re-dispatch fee will be charged for the parcel to be resent. Freight charges paid for the original dispatch are non-refundable.
  2. The customer is responsible for the chosen delivery address. The customer is responsible for the typing of the address when placing an order, please keep in mind that this typing will be printed directly on to the delivery sticker. Lilly Pilly Style is not liable for any spelling errors and this is the customer’s responsibility when ordering.
  3. Lilly Pilly Style will endeavour to deliver the goods to customers within the time period specified at the time of placing the order. However, Lilly Pilly Style will not be liable to the customer or anyone else for any losses suffered or incurred due to a delay.
  4. All international orders require a signature upon delivery. 
  5. If a Parcel (either domestic or International) is refused delivery and returned to Lilly Pilly Style, the order will be held for one week before being returned to stock. No refund will be given. If your order is returned to us, you will be liable for any return postage costs incurred by us in order to return the parcel to you. 
  6. All orders are delivered by Australia Post and once dispatched from Lilly Pilly Style will follow their terms and conditions, which can be found here: http://auspost.com.au/terms-and-conditions.html
  7. Lilly Pilly Style reserves the right not to accept an order, or to cancel an order if it cannot supply the goods.
  8. Subject to the Lilly Pilly Style returns policy, Lilly Pilly Style will take reasonable care to appropriately pack all orders, but will not be liable or responsible for any damage once the parcel has left Lilly Pilly Style.
  9. For orders delivered by Australia Post, the customer is responsible for the address they supply for delivery. Australia Post will deliver the parcel to the address and not the addressee. It is the customer’s responsibility to follow up with the people residing at this address to confirm parcel delivery if the customer is unavailable at the time of delivery.
  10. From 2 April 2017, all parcels delivered by Australia Post will be delivered with ‘Authority To Leave’. Lilly Pilly Style is not liable for the parcel once it has been left under these circumstances. The delivery driver will take a photo of the delivered parcel in the place it has been left as proof of delivery. We suggest using an Australia Post Parcel Locker or posting to your work address if you are concerned about your packages being left unattended. 
  11. During holiday periods, even though we may package your parcel the same day, delivery will depend on Australia Post's Holiday Schedule. Please check the Australia Post website (austpost.com.au) prior to placing your order for impact on deliveries during these periods.
  12. During Lilly Pilly Style peak sale periods, orders may take longer due to the dispatch quantities and volume of orders being processed in those particular times. Please note Lilly Pilly Style will endeavour to have all parcels dispatched within 48 hours of order placement.

For more information:

Should you need more information our team at Lilly Pilly Style will be more than happy to answer any questions you may have.

You can contact us at: lillypillystyle@outlook.com 

Or ring us on: (07) 4693 2555